NTS Communications, Inc.

Understanding your Bill

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NTS es la empresa de telecomunicaciones del Oeste de Texas que entrega un servicio al cliente superior, asi como productos y servicios de la mas alta calidad.

Ofrecemos productos y servicios de telecomunicaciones que van desde telefonia local y de larga distancia, hasta servicios de acceso a Internet, soluciones de red de alta technologia y servicios de datos.

Por que NTS? Para comenzar, nosotros escuchamos a nuestros clientes. A esto le llamamos servicio al cliente, y eso es lo que nos diferencia de los demas - nosotros realmente nos preocupamos por sus necesidades. Aunque esto pueda no parecer nuevo o innovador; creeemos que en el mundo de hoy existen muchos productos muy complicados de utilizar, que prometen soluciones irreales, que pocos han sido capaces de entregar, y que tienen un costo altisimo para lo que realmente se usan, y que nada puede superar a una cara sonriente y una voz amigable cuando usted necesita ayuda. Nosotros escuchamos porque entendemos que son nuestros clientes los que nos hacen ser una empresa exitosa, y tambien porque creemos que es lo correcto de hacer.

Luchamos por proporsionar todo los servicios de telecomunicaciones que usted necesita en su casa y en sus negocios.

• Nuestros servicios residenciales incluyen:
  Servicio telefonico local y de larga distancia
  Servicios telefonicos adicionales
  Correo de voz normal y avanzado
  Internet banda ancha
  Infraestuctura de fibra optica (solo en lugares abilitados)
  
  
• Nuestro servicio de empresas incluyen:
  Servicio telefonico local y de larga distancia
  Servicios telefonicos adicionales
  Correo de voz normal y avanzado
  Internet banda ancha
  Infraestuctura de fibra optica (solo en lugares abilitados)
  Conferencia de llamadas
  Servicios de transferencia de datos

Once you join the NTS family, we consider you a customer for life and fully support your communications products.

If you are having technical difficulties, please use the below information and links to contact us so that we can get you up and running as soon as possible.

Internet Service Issues

Internet Support

• To contact via e-mail: helpdesk@ntscom.com
• Toll Free: 1.800.658.2101

Telephone Service Issues

Network Control Center:

• Toll Free: 1.800.658.2101
• helpdesk@ntscom.com

Video & Closed Captioning Service Issues

Emergency Contact Information

• Toll Free: 1.800.658.2101
• Fax: 1.806.788.2916
• E-mail: helpdesk@ntscom.com

Written Inquiries

• Vice President, Operations, NTS Communications, Inc.
caryc@ntscom.com
• 5307 West Loop 289
• Lubbock, Texas 79414

At NTS, we recognize that billing is a concern for many of our customers.

In order to streamline the payment process, we offer several services such as online bill pay, an in-depth explanation of your bill and contact information for those concerns that cannot be answered on a website.

• Online Bill Pay
• Click for Interactive Billing Explanation

Bill Charge Definitions

FCC Approved End User Common Line Charge
This fee pays for some of the costs associated with interstate access to local phone networks.

Local Number Portability Charge
This charge funds a system which allows you to keep your local telephone number when switching from one local service provider to another.

9-1-1 Service Fee
This charge funds free 9-1-1 calls from pay phones and helps pay for enhanced 9-1-1. Enhanced 9-1-1 is an advanced software system designed to assist emergency personnel in determining a street address or physical location for callers through their phone line.

Municipal Charge
This is a franchise fee paid to local municipalities for rights-of-way used for telephone services.

Universal Service Fee
The USF is a fund that helps bring affordable basic phone service to all Americans, including schools, libraries and rural health care providers. NTS adds this surcharge to cover our support for the fund.

TIF Reimbursement
Fees go to the Texas Infrastructure Fund created by the Texas Legislature to pay for grants to public schools, hospitals and libraries for advanced telecommunications services.

Federal Excise Tax
This is a three percent tax mandated by the federal government and levied on all telecommunications services.

State Sales Tax
Telephone services are subject to state sales taxes. State and local tax combined cannot exceed 8.25 percent.

City Telecommunications Tax
This is a tax collected on telephone services subject to city sales taxes. State and local tax combined cannot exceed 8.25 percent.

Texas Universal Service Fee
Funds from this charge go to the Texas Universal Service Fund. This fund supports Relay Texas and Specialized Telecommunications Device Assistance programs for the hearing disabled, low-income discount programs and rural high-cost customers.

Gross Receipts Assessment
Revenues from this tax are used to appropriate funds to the Texas PUC and the Office of Public Utility Counsel (OPUC). Amounts generated but not appropriated to those agencies remain in the General Revenue Fund.

9-1-1/Poison Control Equalization Surcharge
The 9-1-1 Surcharge generates additional funds for regions that do not collect sufficient funds through the 9-1-1 emergency service fee. The state 9-1-1 advisory commission imposes this surcharge on customers receiving intrastate long-distance service. The Poison Control Surcharge funds six regional poison control centers that are open 24 hours-a-day, 7 days-a-week, and toll-free referral and information services.

• What is the NTS Difference?
• What products does NTS offer?
• What is DSL?
• How do I read my bill?
• Where do I send my bills?
• Who do I contact about billing?
• How does billing for DSL work?
• Who do I call for technical support?
• ¿A quien llamo para servicio en Español?
• What additional services does NTS offer?

What is the NTS Difference?
Our mission is to DELIGHT our customers with EXCEPTIONAL products and services at VALUE prices.

--Brad Worthington, President

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What products does NTS offer?
At NTS, we offer a wide array of voice, data and Internet services to ensure that we are the only communications company you will ever need. Whether you are purchasing services for your business or your home, you will find NTS products and services to fit your requirements.

• Business Products
• Residential Products

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What is DSL ?
DSL stands for Digital Subscriber Line. XDSL refers to the variations of DSL technology including SDSL, UADSL and IDSL. Each of these DSL products provides higher speed Internet service than dial-up.

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How do I read my bill?
Click here for more information.

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NTS
P.O. Box 10730
Lubbock, TX 79408-3730

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Phone: 1.800.658.2150
Email: info@ntscom.com

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How does billing for DSL work?
Your DSL charges and installation charges are included in your monthly NTS bill.

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Contact NTS Technical Support by Phone:
Please call 1.800.687.5556 or in Lubbock 788.2999
Monday through Saturday - 7:00a.m. to Midnight
Sunday - 8:00a.m. to 8:00p.m.

Contact NTS Technical Support by Email:
Please send an email to tech@ntscom.com


Please describe the problem or difficulty in as much detail as possible. Please leave your username and phone number so we can call you back.

• New service
  Even before you sign up with NTS, we consider you a customer and treat you with the respect and care you deserve. If you have questions, feel free to ask one of our qualified customer care representatives. You are our business, and we will build a plan to fit your needs. For more information about service with NTS, email us or call us at 1.800.658.2150.
  
  You can also contact your local sales office.



• Existing service
  As an NTS customer, you are priority one. If you have questions, comments or concerns, contact us. We know how important your voice, data and Internet services are to your home or business, we want to make sure this is one area of your life that is stress and problem free.

For questions about your Internet service, email us or call us at 1.800.658.2150.

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¿A quien llamo para servicio en Español?
NTS tiene representantes de servicio al cliente especializados en atender a clientes que deseen consultar en español. Por favor llamenos al 1.800.658.2150 o haga click aqui para mas informacion.

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Additional services
For all other concerns and questions, call our customer care line at 1.800.658.2150.

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No matter which NTS products you choose, all are fully supported by our professionally trained staff.

Here at NTS, our personnel live by the adage that "the customer is our only business." We have many services designed to make us the only communications company you will ever need.

Since our inception, NTS has always operated on the belief that if we operate with the highest degree of integrity and business ethics, offer quality communications products and do so at competitive rates, we will achieve our goal of always exceeding our customers' expectations. This attitude of achievement manifests itself daily in the continued patronage of thousands of our satisfied customers. In an era of "slamming", "cramming" and "spamming" by a myriad of communications companies, NTS' insistence on business ethics is a cornerstone of our business.

No matter which NTS products you choose, all are fully supported by our professionally trained staff. You will receive our unsurpassed customer care and reliable service every day you use our products and every time you call.

For more information about us, please click here.

At NTS, you are our primary concern, and we strive to fulfill your communications needs.

Choose one of our inclusive packages, or opt to build a customized package to serve your residential and/or business needs. As a part of the NTS family, we will support your communications products with quality service and unsurpassed customer care.

For more information about rates or services available in your area, please call 1.800.658.2150 or email a sales representative at sales@ntscom.com.